Frequently Asked Questions

Welcome to Prose & Ivy | Literary Haven!

Have a question? We've gathered some answers to help make your shopping experience as cozy and stress-free as possible.

Where do you ship?

We currently ship within the United States only.

How much is shipping?

Standard shipping for eligible book orders is $7. Orders of $150 or more qualify for free standard book shipping. Merchandise may have separate shipping charges, which will be displayed at checkout.

How long will my order take to arrive?

Delivery times vary depending on the items ordered and their shipping destination. You'll receive shipping information and tracking details when available.

What is your return policy?

We accept eligible book returns within 7 days of delivery, subject to our Return and Refund Policy. Please contact us before sending anything back so we can help you with the process.

Can I cancel or change my order?

Please contact us as soon as possible if you need to make a change. Once an order has entered processing or fulfillment, we may not be able to cancel or modify it.

Will all my items arrive together?

Not necessarily! Some books and merchandise ship from different fulfillment partners, so your order may arrive in separate packages.

Are your books new?

Our regular book collection currently features new books. If we introduce specially marked or discounted editions, their condition will be clearly identified in the product listing.

How do I contact Prose & Ivy?

Visit our Contact page and send us a message. We're happy to help with questions about your order, finding your next favorite read, or anything else book-related!

Still have questions?

We're always happy to hear from fellow book lovers. After all, stories belong here. 💚