Refund policy

Returns & Refunds

We want you to be happy with every book you receive from Prose & Ivy. Because our books are fulfilled and shipped directly from our distribution partners, we are unable to accept returns or exchanges for change of mind, accidental purchases, or books that are no longer wanted.

Damaged or Incorrect Orders

If your book arrives damaged, defective, or you receive the wrong item, please contact us at support@proseandivybooks.com within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos showing the damage or incorrect item. Once the issue has been reviewed, we will work with you to arrange an appropriate replacement or refund when eligible.

Please do not return an item without contacting us first, as returns sent without prior authorization may not be accepted.

Cancellations

Orders begin processing shortly after they are placed. We cannot guarantee that an order can be changed or canceled once submitted. If you need assistance, contact support@proseandivybooks.com as soon as possible.

Refunds

Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Digital Products

Due to the nature of digital products, downloadable items are generally non-refundable once delivered or accessed, except where required by applicable law.

If you have any questions about an order, contact us at support@proseandivybooks.com.